7 habits of a great restaurant manager
Consistency, habits and routine as a restaurant manager
New menus need to be printed, new staff trained, daily accounts handled, reviews replied to, complaints resolved, customer service quality maintained, phones answered and staff rotas created; the job of a restaurant manager is tough. And more than that, it requires a array of different skills. Whilst a manager must be excellent with customers, they must also have an eye for detail, a way with words and a whole lot of patience. So how do restaurant managers keep things flowing?
Ultimately, a successful restaurant manager adheres to strict routines and practises some key habits. Consistency is the key. From the quick daily meetings scheduled at the same time each day, to the well-organised calendar and the planned-out dinner service, it is uniformity and an ability to keep things routine that wins every time.
So what are the habits of a great restaurant manager?
The habits of a great restaurant manager
In this article, we explore seven habits that set great restaurant managers apart from the rest. Whether you’re an aspiring restaurant manager seeking to hone your craft or a seasoned professional looking to refine your expertise, this article is your key to unlocking the secrets of success in this ever-evolving industry.
Drawing upon the wisdom of industry veterans and the experiences of exceptional restaurant managers, we will explore the intricacies of each habit, providing actionable insights and practical tips to help you cultivate these qualities within yourself.
1. Being proactive
2. Calm when providing resolutions
When it comes to handling customer complaints, successful restaurant managers have a secret superpower: staying calm in the face of the storm. It’s inevitable that at some point, a frustrated guest will storm up to the counter, ready to unleash their grievances. This is the time to practise the art of staying cool under pressure.
It all starts with the power of active listening. Lend an ear to their concerns, showing genuine empathy and understanding. No matter how outrageous the complaint may be, try to resist the urge to get defensive or take it personally. Address the issue head-on, offering practical solutions and going the extra mile to make things right. Your positive attitude will shine through in these moments and keep not only customers but staff calm. Just remember that every complaint is a golden opportunity for growth!
3. Staying up to date and always learning
To thrive as a restaurant manager, it’s essential to stay ahead of the curve and keep up with the ever-evolving industry. There are a few ways in which you can do this.
Connect with like-minded professionals, whether through mentorship, online communities, or even joining industry-specific social media groups. Engage in lively discussions, share experiences, and learn from those who have conquered the culinary world. You can also embrace the digital age and let technology be your guiding light. Harness the power of social media, industry websites, and forums to discover the latest trends, emerging technologies, and customer preferences. It doesn’t stop there. You can also explore blogs and podcasts to delve into the minds of industry experts and gain invaluable insights.
Hoping to learn a little in the real world? Attend industry events, workshops, training programs and conferences where you can mingle with fellow food enthusiasts, learn from renowned speakers, and immerse yourself in the vibrant energy of the culinary community.
4. Building a great team
Creating a great team is the secret ingredient to a thriving restaurant. As a manager, your role is to foster a culture of collaboration, motivation, and camaraderie. Successful restaurant managers will always try to nurture a positive work environment. Encouraging open communication, where ideas and feedback flow freely is absolutely vital.
Lead by example, embodying the qualities you wish to see in your team. Show respect, integrity, and a strong work ethic. Be approachable, supportive, and receptive to your team’s needs. You can also try to promote teamwork through team-building activities and outings, fostering strong relationships and a sense of camaraderie.
Lastly, strive for a healthy work-life balance. Understand that your team members have lives beyond the restaurant. Be flexible and accommodating, promoting well-being and ensuring a happy and motivated team. Speaking to your staff on a personal level and respecting their lives outside of work is vital to creating a great team.
5. Communicating with staff effectively
6. Keeping a positive attitude
When you’re a restaurant manager, you set the tone for the entire restaurant; for the bar staff, the wait staff, the kitchen and the customers. If you set a tone that puts everyone on edge, or makes them feel negative or uncomfortable, you’ll find that the entire service goes down hill.
So one of the best habits you can practice as a restaurant manager is positivity. Try your absolute best to start the day in a way which puts your mood in a great place, and you’ll pass on your positive attitude to everyone you interact with. Staff will be inspired by your attitude, customers will be pleased to talk with you and the kitchen staff will be able to approach you in a positive and constructive manner.
7. Being punctual
Hotel and restaurant management with 1834 Hotels
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Offering better management of accounts, support for your manager, systems management and group buying power, we help to grow your business, cut costs and keep thing efficient.
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