Privacy Policy

1834 Hotels – Privacy Policy

Last updated: November 2025

1. Introduction

This Privacy Policy explains how 1834 Hospitality Pty Ltd (1834 Hotels) collects, uses, stores and discloses personal information.
1834 Hotels is an Australian hotel management group that manages or supports a network of hotels, motels, resorts, apartments, hospitality venues and associated brands throughout Australia.

You may have provided personal information to us because you:

  • booked or stayed at a hotel, resort or apartment within the 1834 Hotels network
  • purchased or redeemed a gift voucher issued by a hotel or brand within the network
  • entered a competition, promotion, giveaway or campaign operated by 1834 Hotels or one of our properties
  • completed a hotel registration card or digital check-in form
  • accepted terms and conditions when making a booking or requesting services from a property we manage
  • subscribed to receive marketing or updates
  • interacted with our websites, digital platforms, or customer service teams
  • requested or used services during your stay and provided information to staff knowingly and voluntarily

In many cases, we manage your personal information on behalf of the hotel or brand you interacted with.

A current list of hotels and brands in the 1834 Hotels network is available at:

Our Hotels

This Privacy Policy applies to all properties, brands, websites, digital platforms, promotions and partner organisations managed or operated by 1834 Hotels.

2. Types of Personal Information We Collect

2.1 General (non-identifiable) information

This is information that does not identify you personally and is used for statistical, operational and analytical purposes, including:

  • booking trends and aggregated guest demographics
  • general travel purpose categories
  • website usage and interaction data
  • anonymous survey responses
  • aggregated service usage

2.2 Personal information

We may collect personal information necessary to provide accommodation and related services, including:

  • full name, date of birth, postal address, email address and phone number
  • identification documents where required (e.g., driver’s licence, passport)
  • payment information, credit card details and billing preferences
  • employer or company details (if travelling for business)
  • car registration details
  • room preferences, dietary requirements and accessibility needs
  • information relating to your bookings and stays
  • information provided voluntarily during communication with staff
  • details of charges or services used during your stay
  • gift voucher purchase and redemption information
  • information supplied when entering competitions or promotions
  • CCTV footage collected in public areas of our hotels

2.3 Sensitive information

We only collect sensitive information (such as health information) with your consent or where required by law, and only for purposes directly related to your stay or service request.

3. How We Collect Personal Information

We collect personal information when you have knowingly provided it and, where required, agreed to the relevant terms and conditions. This includes when you:

  • complete a booking directly with a hotel, through the 1834 Hotels network, or via a partner booking platform
  • accept the terms and conditions presented during an online booking, transaction, or service request
  • complete a hotel registration card or digital check-in form
  • purchase or redeem a gift voucher and accept the associated terms
  • enter a competition, promotion or giveaway and accept the entry conditions
  • subscribe to marketing communications or create an online profile
  • provide information voluntarily to hotel staff before, during or after a stay
  • request hotel services that require information to be recorded
  • submit feedback, complaints, or follow-up communication after a transaction or stay
  • interact with our websites, where technical information may be collected through cookies or analytics

We may also receive personal information from third-party partner organisations (such as online travel agents, channel managers, gift voucher partners and travel agents) where you have made a booking and agreed for your information to be shared with the accommodation provider.

4. Why We Collect and Use Your Personal Information

We collect and use personal information for purposes including:

  • managing bookings, reservations and stays
  • providing hospitality, accommodation and related services
  • verifying identity where required
  • processing payments, security bonds and incident charges
  • administering competitions, promotions and gift vouchers
  • fulfilling legal, regulatory and accounting obligations
  • improving guest experience and hotel operations
  • providing customer service and responding to enquiries
  • managing marketing activities, where permitted
  • ensuring the safety and security of guests, staff and property
  • monitoring website performance and improving digital services

If you choose not to provide necessary personal information, we may be unable to provide certain services, fulfil a booking, or accept a reservation without additional conditions (for example, payment of a security bond).

5. Marketing and Communications

We may use your personal information to send marketing communications, promotions, offers or updates relevant to hotels or brands within the 1834 Hotels network. This will only occur:

  • with your consent, or
  • where you would reasonably expect to receive such communications.

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • hotels, motels, resorts or brands within the 1834 Hotels network
  • third-party service providers supporting our operations (for example, reservation systems, payment processors, email platforms)
  • partner organisations involved in delivering services you have requested
  • external providers engaged for marketing, analytics, IT, auditing or legal support
  • government or regulatory authorities, as required by law
  • booking platforms or agencies you used to make your reservation
  • security contractors where necessary for safety or compliance

Personal information will only be shared for the purposes described in this Privacy Policy or as otherwise authorised by you.

6.1 Overseas disclosure

We do not routinely disclose personal information to overseas recipients. Where an overseas booking agent or platform is involved (for example, an international online travel agent), we may disclose the minimum information necessary to confirm or manage your booking, in accordance with the Australian Privacy Principles.

6.2 Partner organisations and brands

As at January 2025, examples of partner organisations and brands we work with include:

  • Distribution and marketing brands: SA Weekend Escapes, Travel Auctions, Sunseeker Holidays, Book on the Net.
  • Technology & service partners: RMS – The Hospitality Cloud, Protel, Siteminder, Revinate, TravelClick.
  • Other hotels and venues within the 1834 Hotels network (see the list at www.1834hotels.com.au/our-hotels).

This list may change over time and may not be exhaustive.

7. Cookies, Website Tracking and Analytics

Our websites use cookies and analytics tools to improve functionality, security and user experience.
Information collected may include:

  • IP address
  • browser type
  • device type
  • pages viewed
  • referral source
  • interaction behaviour

You may disable cookies in your browser settings; however, some website features may not function properly.

8. CCTV and Security Monitoring

Many hotels within the 1834 Hotels network operate CCTV in public areas for the safety and security of guests, staff and property.

9. Data Storage and Security

We take reasonable steps to protect your personal information.

10. Access, Correction and Deletion of Personal Information

You may request access, correction or deletion of your personal information.

11. Anonymity and Pseudonymity

Where lawful and practical, you may engage with us anonymously or under a pseudonym.

12. Children and Minors

We do not knowingly collect information from individuals under 18 without guardian consent.

13. Contacting Us About This Privacy Policy

General Manager – 1834 Hotels
Email: [email protected]
Postal: PO Box 3034, Norwood SA 5067

14. Complaints

If you believe your privacy has been breached, contact us first.

15. Changes to This Privacy Policy

This policy may be updated periodically.

16. Additional Information

For more information on the Australian Privacy Principles, visit:
www.oaic.gov.au