Guest Information – Quality Apartments Adelaide Central
GUEST INFORMATION
Welcome.
On behalf of the team, I thank you for choosing to stay at the Quality Adelaide Central Apartments and wish you an enjoyable stay.
Adelaide has so much to offer with History, Entertainment, Art, Sports, Food and one of the best Wine regions in Australia it has a city surrounded by parklands, rivers and a blend of iconic buildings, gardens, bars, restaurants, theatres, and festivals. From cultural attractions to the coast, explore the city and all its vibrancy.
This guest information is designed to assist you with useful information and services to help ensure your visit is a memorable one.
The hotel team is on hand to assist with any matter and will be pleased to offer advice as to your itinerary here in Adelaide. Please contact reception in person or by dialing ‘9’ for assistance.
We look forward to welcoming you again on your return to Adelaide.
Warm regards,
Neil Reddy
General Manager
GUEST INFORMATION
RECEPTION
To contact Reception please dial 9 from your room phone or +61 08 8221 5702 from your mobile device.
Mon – Fri: 8.00am – 6.00pm
Sat: 9.00am – 5.00pm
Sun: Closed
For assistance outside of these hours, please dial “9” or 08 82215702.
ACCOUNTS
Accounts are issued on departure and are due for payment immediately. Surcharges may apply for credit card payments (see Credit Cards).
AIR CONDITIONING/HEATING
Your room is individually equipped with reverse cycle air conditioning. If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact reception.
COOL MODE – please select this mode if you wish to cool your room.
HEAT MODE – please select this mode if you wish to warm your room.
AIRPORT
The Adelaide International and Domestic Airport is located 7km away and travelling time is approximately 15-minutes from Quality Adelaide Central Apartments.
ALARM CLOCKS
An alarm clock is located on the bedside table. If you have any difficulties setting the clock, please contact reception.
ATM
The closet ATM is located at Commonwealth Bank on 96 King William Street, Adelaide, approximately 50meters from the front door of the property.
BABY FACILITIES
The hotel and restaurant can provide cots and highchairs. Babysitting services can be arranged with a reputable service provider. Please contact reception to assist in booking the required need.
BANKS
ANZ 121 King William Street, Adelaide 5000 13 13 14
Bank SA 11 Rundell Mall, Adelaide 5000 13 13 76
Bendigo Bank 80 Grenfell Street, Adelaide 5000 1300 236 344
Commonwealth Bank 96 King William Street, Adelaide 5000 13 22 21
BIKE HIRE
Free bike hire options available, including the use of helmets and bike locks. Daytime use only. Please contact Adelaide City Council on 08 8203 7203 for further information.
BLANKETS & PILLOWS
Spare blanket and pillows are located in the wardrobe. For any extra blanket or pillow, please dial 9.
BREAKFAST
Breakfast packs are available for purchase from Reception.
BUSINESS SERVICES
Photocopying and printing services are available at reception (additional charges may apply).
CANCELLATION
Should it be necessary to cancel or amend your reservation, please contact reception.
CAR PARKING
Secure Car Parking is available OFFSITE at a surcharge.
Wilson Parking on Hindley Street – 30 Hindley Street, Adelaide 5000. Multiple Access Parking at $24 per day – Open 24 Hours.
OR
U-Park on Topham Mall – 52/54 Waymouth Street, Adelaide 5000. Single Entry/Exit in a 24-Hour Timeframe. $22 per day –
Open from:
6.00am to Midnight – (Sunday – Thursday)
6.00am to 2.00am – (Friday – Saturday)
6.00am to Midnight – (Public Holidays)
CLOSED – Good Friday & Christmas Day
Parking Passes & Road Maps can be obtained from Reception.
CHECK-IN/ CHECK-OUT
Check-in time is 2.00pm.
Check-out time is 10.00am
Please contact reception to request late checkout – (additional charges may apply).
For guests wishing to depart outside of reception hours or on Sunday we ask that you settle your account during staffed hours or via phone.
Express Check outs – please drop keys in drop box located near reception. (Contact our Afterhours team on 08 8221 5702 for any further assistance)
CHEMIST
King William Street Pharmacy
90 King William Street Adelaide
(08) 8211 9138
CREDIT CARDS
We accept most major credit cards:
VISA/MasterCard – 1.3% surcharge
AMEX – 1.3% surcharge
Diners Club – 1.3% surcharge
DINING
For local dining options, please see reception for recommendations.
DOCTOR
Globe Medical Adelaide
1/21 Hindmarsh Square, Adelaide
(08) 8232 7372
Open: 8.30am – 5.00pm – Monday – Friday
8.30am – 1.00pm – Saturday
Closed: Sunday
DRY CLEANING
A same-day dry cleaning service is available to guests Monday – Friday. Collection must be received by reception before 9.00am on required day. Please contact reception to arrange this service (additional charges apply).
GUEST AMENITIES
The hotel provides some basic personal amenities for you to use in your apartment. For forgotten items, a limited supply of additional toiletries is available at reception.
HOUSEKEEPING
All rooms are serviced daily between 9.00am and 2.00pm. If you do not require your room to be serviced, please place the ‘Do Not Disturb’ sign on the outside of your door for our staff to see or notify reception.
IRON/IRONING BOARD
An iron and ironing board are located in the wardrobe of your room.
LAUNDRY
Communal Guest laundry facilities are located on Levels 4, 6, 8 – Laundry Packs are available in your apartments. Please contact reception on 9 for any further assistance.
LUGGAGE STORAGE
This service is available to all guests at no charge. Please contact reception on 9 to make arrangements.
MALICIOUS DAMAGE
Guests are reminded that the cost of replacement or repair of any item, that goes beyond fair wear and tear, and that is caused by the guests or their invited guests will be charged to their account and subsequently charged to their credit card provided at time of check in.
MAINTENANCE
Should any appliances, fittings or services require attention, please contact reception and we will address the issue as soon as possible.
POST OFFICE
Australia Post
Citi Cross.
Shop 59-59a,
Shop 42-43/59 Rundle Mall
Adelaide 5000.
13 13 18
PUBLIC TRANSPORT
Buses stops are available on King William & Grenfell Street within meters of the property. More stop information metro station information can be obtained from reception. Tram stop is less than 100 meters from the property directly opposite the property. Tram service within the city is at no charge. Trams going to Glenelg will incur a charge.
RECEPTION HOURS
Current reception opening hours are
Mon – Fri: 8.00am – 6.00pm
Sat: 9.00am – 5.00pm
Sun: Closed
For assistance outside of these hours, please dial 9 or +61 08 8221 5702
SMOKING
Smoking is not permitted inside hotel rooms. Guest will be charged an amount of $250 if evidence of smoking is found within the apartment or the property. If Smoking persists then guests will be evicted from the premises. Please contact reception for a list of designated smoking areas.
SUPERMARKET
A convenience store is located right next to the property on 84 King William Street Adelaide. Coles Supermarket is located 60 meters from the property at Rundell Place, 77-91 Rundell Mall, Adelaide 5000.
TAXI
Dial 9 to place an order for a taxi or dial direct to Independent Taxis on 1800 647 320. Although the taxi service is usually very reliable, we recommend you book your taxi in advance.
TELEPHONE
Room to Reception or Room to Room is available only.
Please dial 34 followed by first & last number of the room you will be dialing. For e.g., for room 101 dial 3411, or for room 105A dial 3415.
For assistance with these calls, please contact reception by dialing 9.
TOURS
Reception will be happy to offer advice and make tour bookings on your behalf. A range of flyers of points of interest and maps of Adelaide are located in the foyer for your convenience.
TOWELS
To help save the environment please leave only the towels you want laundered on the bathroom floor. If you require extra towels, please see reception, or dial 9.
WI-FI
Complimentary wireless internet is available to all guests. Access details are available from reception. Should you have difficulties with your Internet access, please contact ******* help desk on *** *** ***.
ROOM KEYS/ ACCESS CARDS
Please ensure you keep your room keys secured at all time and to ensure to have it returned upon check out. Failure to return keys or lost keys, damaged keys will incur a charge of $300. Which is the cost of having a Locksmith at the property to get keys re-done and locks changed along with getting new access cards.
SECURITY
All apartment doors lock upon closure. We recommend that you ensure to keep your room keys before exiting the apartment. Swipe cards provided give you access into the building and access to your floor. Please ensure your doors are locked each night. Night patrols and after-hours emergencies will be provided to ensure property is fully secured.
To contact Reception please dial 9 or +61 08 8221 5702
